Countrywide is celebrating after winning Gold for both the ‘Best Large Estate Agency Group’ and ‘Best Large Letting Agency Group’ categories at the prestigious ESTAS Customer Service Awards 2021 sponsored by Coadjute, the biggest awards in the UK property industry. The national estate agency and property services group also won Silver in the ‘Best National Conveyancer Group’ category, as well as scooping 94 further regional and local awards.
The winners were announced at the largest event in the property industry in two years, held at the Grosvenor House in London and hosted by the country’s favourite TV property presenter Phil Spencer. Now in their 18th year, the awards, which are powered by ESTAS own customer review platform, recognise the best estate and letting agents for customer service based on ratings from clients who have been through the whole moving experience with an agent. This year’s results were calculated from over 200,000 customer review ratings.
Estate and letting agents were recognised in counties and regions around the UK. National Grand Prix Awards were also announced for the Best Single Agent Office in sales and lettings.
David Plumtree, Group Estate Agency Chief Executive at Countrywide’s parent company, Connells Group, says, “This is a very well-deserved achievement for the branches and staff across the Countrywide network, who have proven themselves to be the best in the industry in what has been an incredible year for the housing market. Based on real reviews from local customers, these awards are a true reflection of the outstanding service that our Countrywide branches provide. We’re immensely proud of the hard work and dedication that all our Countrywide colleagues have put in this year, and would like to congratulate them all on achieving this fantastic accolade.”
Jonathan Simpson, Divisional Managing Director of Countrywide (Sales & Lettings North), commented, “What a fantastic achievement being recognised by our customers as the Best Estate and Lettings Agent in the UK. I am really proud of all our people who have contributed towards the awards, especially through the last 12 challenging months. Thank you to all our customers who took time out to recognise the fantastic service we provide, the ESTAS GOLD is the award that matters most.”
Commenting on the wins, Toby Phillips, Divisional Managing Director of Countrywide (UK Sales & Lettings South) said, “This is a really special accolade for the whole business, it shows across the board the quality of our teams in every marketplace. The teams have worked hard all year round to achieve their awards and nominations, and I cannot tell you how proud I am of their achievement.”
Simon Brown Founder of The ESTAS said “When we started we wanted to create a set of property awards which were completely pure, where winners were selected solely on customer service ratings from actual transactions. Eighteen years on ESTAS is now the customer review platform of choice for property professionals and the most prestigious award an agent, a conveyancer or mortgage broker can win in the property industry.”
Dan Salmons CEO at headline partner Coadjute said “On behalf of the Coadjute team, warm congratulations to all the winners this year at The ESTAS. As headline partner Coadjute was delighted to see so many outstanding achievements recognised across the industry from everyone involved. It has been a real pleasure to support The ESTAS this year and we look forward to enabling the property industry to ‘work better together’ in the coming year.”
