Countrywide Insurance Services helplines

Claims and emergency helplines

Home insurance helpline

• Home insurance enquiries: ciscustomerservice@countrywidemortgages.co.uk
• Home insurance claims line: 0345 521 3905

MortgageCare helpline

• MortgageCare enquiries: ciscustomerservice@countrywidemortgages.co.uk
• MortgageCare claims line: 0330 024 8323 

If it's not an emergency, you can register the claim online here, and an AXA claims handler will be in touch within 24 working hours* to discuss next steps.

*If you register your claim on a weekend, you'll receive a follow-up call on Monday

Other important telephone numbers

Legal helpline (if selected) 

This service is limited to legal advice on the telephone and subsequently confirmed in writing on request.

• Homeowner: 0330 058 1641 
• Landlord: 0330 058 1643 
• Tenant: 0330 058 1642 

Home emergency (if selected) 

Please refer to your schedule which will include details of cover. Please read the Home Assistance section of your policy before you telephone. 

• Homeowner: 0330 058 1638 
• Landlord: 0330 058 1639